1. Who we are
Ride In Surf School offers surf lessons and related activities in Jacó, Costa Rica. Our website is rideincr.com. Anthony Segura is responsible for the handling of personal information described in this policy.
For privacy questions or requests, contact ridein.cr@gmail.com.
2. Information we collect
When you submit a question or booking request, we collect the information you provide. Depending on the form, this may include your name, email address, WhatsApp number, accommodation or area in Jacó, surfing experience, lesson type, participant count, requested dates, optional activities and comments.
Please provide only information needed for your request. Do not include payment card details, passwords or identification documents in the contact forms. A parent or guardian should handle requests involving children.
The website’s hosting and security services may also process technical information, such as IP addresses, browser information and request logs, to operate the website and prevent abuse.
3. How we use information
We use the information you submit to answer questions, check availability, prepare quotes, manage booking requests, coordinate activities and communicate about the services you request. Technical information is used for website operation, security and troubleshooting.
4. Email and Google account connection
Ride In manages customer inquiries through ridein.cr@gmail.com. We use an email connection named “Ride In Website Mail” through WP Mail SMTP and the Gmail API. This authorized connection allows the website to send inquiry and booking notifications using an account authorized by Ride In. Website visitors do not need to connect their own Google accounts.
The connection uses the authorized account’s email identity and the authorization tokens needed to send emails. Email processing includes recipient addresses, message content and sending information. Authorization credentials are stored in the website’s configuration, and messages are handled by Google and the recipient’s email service.
The purpose of this connection is website email delivery. Google account data obtained through it is not used for advertising, sold, or used to train artificial intelligence models. Ride In’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy , including its Limited Use requirements.
The authorized account holder can revoke access through their Google Account connections settings . Revocation prevents future use of that authorization but does not automatically delete previously sent or received messages.
5. Service providers and external services
Providers involved in website hosting, security and email delivery may process information needed to provide those services. Our forms use Cloudflare Turnstile to help prevent automated abuse. See the Cloudflare Privacy Policy and Google Privacy Policy for information about their practices.
If you choose to contact us through WhatsApp or visit links to maps, reviews or social networks, those services process information under their own privacy policies. Third-party content, where embedded, may receive technical information when it loads. Service providers may process information outside Costa Rica.
6. Cookies and browser storage
Website functions and integrated services may use cookies or similar browser storage for operation, language preferences and security. You can manage cookies and stored website data through your browser settings. Blocking or deleting them may affect some website functions. This policy does not itself change your browser’s cookie settings.
7. Retention and protection
We retain inquiry and booking information for as long as needed to respond, manage requested services and meet applicable obligations. The owner manages inquiries in Ride In’s Gmail account. Technical copies may also exist in website or service-provider logs and backups.
You can request review, correction or deletion by emailing ridein.cr@gmail.com. Some communications or records may need to be retained for applicable obligations, security or unresolved matters. Deletion requests do not automatically remove all backup copies immediately.
Personal information and email authorization credentials should only be accessed by people who need them to operate and support these services. No online system can guarantee absolute security.
8. Your privacy requests
Contact ridein.cr@gmail.com to ask about personal information we hold about you or to request access, correction or deletion. We may need to verify your identity before acting on a request. We will explain any limitation that applies to the request.
9. Changes to this policy
We may update this policy when our services or information-handling practices change. The date above identifies the latest version. Material changes to the use of Google account data will be disclosed and, where required, new authorization will be requested.